Customer Service Representative - Dutch & French, Engineering - Netherlands, Maastricht

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. They are currently seeking to hire a Customer Service Representative with Dutch and French (m/f/d) in Maastricht. As a Customer Service Representative you are the most important interface between the customer and the organization.

What will be your key responsibilities:

Being responsible for Customer Service focusing on after-sales service issues, technical and product topics, and general company-related inquiries
Ensuring that customer concerns and inquiries are dealt with adequately
Managing the services to customers and transferring product knowledge
Handling all inquiries and complaints by telephone, mail, fax, or e-mail

What experience should you have:

Higher vocational education
Fluency in Dutch, French and in English
Good written and verbal skills
Advanced negotiation skills
Computer literacy
Very good knowledge of geography and culture from the country/ies you are applying for
Experience in customer care
Good understanding of customer satisfaction
Team player
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes
Multi-tasking is not a problem for you

What do you get in return:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
Collective health insurance at discounted rates
Pension plan
Result-oriented bonus (variable payment)
Holiday allowance
Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
Extensive initial training at the beginning and a follow-up buddy program
Great chances for your personal and professional development

I want to apply