Customer Service Representative - Nordic language, Zákaznický servis - Německo, Sindelfingen

Our client is an internationally known Norwegian manufacturer of prams and baby furniture, with products sold in over 50 countries and a reputation for innovative designs in the children's furniture sector. Over the years, our client has manufactured and designed a wide range of furniture, paying particular attention to ergonomics, uniqueness, and functionality.

They are currently looking for a Nordic Speaking (Finnish, Swedish, Norwegian or Danish) Customer Service Representative - (m/f/d) for their Sindelfingen office.

What will be your key responsibilities:

Maintaining customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
Receiving, processing and tracking orders from customers by phone/E-mail/Chat and Social Media
Ensuring that orders are registered in customers software for shipment and invoicing
Issuing invoices and credit notes
Handling transport and product claims, returns, and exchanges from customers
Participating various other administrative duties of the team
Finding solutions with other functions in the company to meet customers´ unique requirements
Being flexible to participate in serving other markets, both serving retailers and end consumers in an international and multilingual team

What experience should you have:

Fluent in Danish, Swedish, Norwegian or Finnish (C1) and good command in English (B2)
Commercial education or studies
Experience in a Customer Service role, Sales experience is considered as a plus
Strong service mentality, ready to implement the visions, philosophies and strategies of our client
Interest in working with and supporting international teams
Ability to work independently

What do you get in return:

Our client offers career opportunities within the organization
Work with passionate, smart and focused colleagues across the world
Our client is an advocate for ethical trade practices and ensures that their business connections take part in a joint responsibility
Attractive salary, annual bonus, indefinite working contract after six months probation
30 vacation days
Subsidized gym membership within the building, fresh fruits, coffee, tea, free parking and supported lunch options.
Working hours 40h/week
Training in product knowledge to be able to offer quick and accurate assistance to customers
Hybrid work model

Mám zájem o tuto pozici