Customer Service Representative Payments - French, People-s-place GmbH, Berlín
Our client, the bank institution of a famous automotive company, is looking for a Customer Service Representative Payments (m/f/d) to join the French collections team in Berlin. The collections department is the one responsible for loss mitigation through negotiating with customers to reach a payment arrangement and therefore, reducing the risk of a potential credit loss. Sounds interesting? You can also be part of it!
What will be your key responsibilities:
- Reaching out to delinquent customers using telephone and email
- Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
- Conducting extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
- Designating and optimizing conversation strategies to identify and cope with different customer attitudes
- Continuously endeavoring to improve your contact and persuasion strategies by giving and receiving peer feedback and listening back to recorded telephone conversations
- Cooperating and liaising with colleagues of different departments based in France on individual matters such as customer complaints, correction of invoices, and so on
- Handling bankruptcies and preparing criminal complaints in case of embezzled vehicles
- Steering and managing third-party agencies based in France to arrange for repossession and transport of vehicles and remarketing
What experience should you have:
- Bachelor's or higher degree in economics, banking or accounting is desirable
- Business fluent (C2) in French and fluent (C1) in English
- Preferably some experience in credit collection, ideally in a bank environment
- Experience in working in a customer service environment will be a plus
- Great negotiation and interpersonal skills
What do you get in return:
- Great team supporting you to get the best results in your role
- Canteen at the job place
- Challenging work in an international environment of a company awarded as "Great place to work 2020"
- 30 days of holiday
- Opportunities to grow inside the company
- Relocation assistance
People-s-place GmbH
Berlin
By agreement
