Senior HR Representative - Dutch, German, English, Administration - Netherlands, Maastricht

Our client is a leader in precision dispensing, fluid management, and related technologies operating in 30 countries. They are located in Maastricht, the Netherlands, and they are looking for Senior HR Representative (m/f/d) with Dutch and German, who will be a part of the Global Business Services HR Services team.

What will be your key responsibilities:

Answering questions and provide personalized, excellent support to employees and managers
Perform various HR tasks and inquiries including: Pre-employment activities, employee administration, benefits, HR policies, compensation, leave of absence, vacation and long-term sickness, support to employee relations cases
Ensure compliance with all government regulations including country employment laws and internal processes and ensure confidentiality of cases
Support with improvement of our HR Knowledgebase for our employees
Proactively identify and recommend improvements on processes, procedures and system functionality as part of Continuous Improvement
Support with HR related projects
Use a Case Management tool, and meet service levels set out in Service Level Agreements

What experience should you have:

4+ years of related experience in an HR service environment, HR Shared Services or HR Operations experience is preferred
Having several years of experience with Dutch labor market, HR policies, processes, practices and Dutch employment laws and experience with working on ER cases
Strong verbal and written communication skills in Dutch (Business Professional) , German (Fluent) and English (Fluent)
Outstanding customer focus including, having empathy, compassion and service minded
Ability to take ownership and to work in a team environment, and continuously driven to improve results
Excellent process orientation, efficient, strong detail orientation, high focus on data quality