Customer Service - German & English, Administration - Netherlands, Maastricht

Our client is a leader in precision dispensing, fluid management, and related technologies operating in 30 countries. The company is located in Maastricht, the Netherlands. To improve their Global Business Services they want to grow their Customer Service team, the company is looking for a Customer Service Employee (m/f/d) with German, and English.

What will be your key responsibilities:

Completing requests received via phone or electronically from internal and external customers
Creating and managing standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor
Handling internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties can be including international transactions and requests
Following the correct process to communicate with other teams of our client to solve problems and get the information needed for an inquiry
Learning and following all customer service procedures and policies
Learning and using our client’s case management technology to retrieve and update the status of each task assignment
Reviewing case management requests to assign priority status and route to the correct customer service desk
Identifying opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conducting yourself in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

What experience should you have:

Fluent business German language skills are required (written and verbal) and verbal skills in English
Minimum higher vocational degree
Relevant experience in a customer service-related environment or a business environment is highly desired
Computer literate (advanced knowledge of MS Office)
Strong written and verbal communication skills
Demonstrated customer service skills
SAP system knowledge preferred
Confidence on the phone