Warranty Claim Assessor -Japanese, People-s-place GmbH, Nizozemsko, Maastricht

• Checking complex and high-value warranty and goodwill claims if they meet the current regulations
• Making fair and independent decisions
• Managing warranty and goodwill claims and costs
• Providing transparent reasons for decisions via chat to the Retailer
• Communicating, when necessary, with different countries to align decisions
• Communicating, when necessary, with the Technical Department to gain clarification of engineering details
• Operating master data corrections and chargebacks concerning audit results

• Fluent English
• Excellent Japanese (C2)
• Several years of experience in warranty and goodwill processes
• Educational background as passenger car and/or VAN mechanic and/ or service advisor
• Excellent communication skills
• Preferably affinity with the car trade, technology and/or electronic equipment
• Ability to identify, analyze and resolve problems over the phone with involved partners
• Ability to understand the relationship between internal and external processes and how tools and support systems interact
• Good knowledge of MS Windows Office

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.

• Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs
• Collective health insurance at discounted rates
• Pension plan
• Result-oriented bonus (variable payment)
• Holiday allowance
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
• An extensive initial training at the beginning and a follow-up buddy program
• Great chances for your personal and professional development