Technical support /Technical helpdesk analyst with German, Goodcall, Praha hl.m., Prague
Do You want to give a new turn to your career?
IF you are experienced in IT or want to start in this field and speak English and German, THEN
this offer is for you!
We offer you a unique opportunity to work in an international company and become a part of a
multinational friendly team here in Prague.
The company will ensure for you an amazing working atmosphere in one of the most beautiful
offices in Prague, multiple benefits, increase your professional growth in IT innovation market and
many others…
What will be your key responsibilities:
Your responsibilities:
Solving problems with your expertise in IT
Go through trainings that will expand your knowledge and foster your development
Using defined procedures to ensure accuracy in the recording of fault data.
Updating requests recorded on service management system with progress information
Escalation of incidents, trouble shooting and all sorts of support
Interacting with Service Partners, both internal and external
Managing the service request lifecycle, managing ticket closure, part ordering, service
partner and update queues
Maintaining and developing an awareness of service offerings
If you want to enjoy Prague and want to have fun working in your favorite field, then send us your
CV.
What experience should you have:
Requirements:
Willingness and ability to learn, ambition to succeed, develop and build a career
English AND German, both spoken and written at C1-C2 level
Deliver highly accurate work with good attention to detail
Take ownership of problems
Be part of an outgoing fresh team that loves what they do
Calm and objective under pressure
Maintain and develop technical expertise on service offerings, products, and technologies
An excellent communicator who can visualize experience from a client’s perspective and
demonstrate effective listening skills
Rohlik Group
Prague – Karlín
By agreement
