Service Desk Analyst with English for German Team, Global IT Center, Jihomoravský kraj, Brno

What will you do?
You will become the single point of contact for the users of Heidelberg Materials - one of the world’s largest integrated manufacturers of building materials. Following up the processes, you will provide IT support to the German internal clients in English language for everyday PC troubles e.g., login difficulties, printer problems, slow Internet, and many others while working to minimize the impact of IT incidents by ideally resolving them without further escalation to specialized teams.

Beyond that, all technical problems with a unique reference number must be logged into our ticketing tool in a professional and consistent manner that ensures, all requests are dealt with efficiently. Not to forget, one of your top priorities would be not only to maintain a high-level of customer awareness but also to communicate regularly with other Service Desk team members and IT teams.

You are an ideal candidate if you are:

• Communicative team player with a good attitude
• Customer service-oriented
• Effective problem-solver
• Proficient in English language (C1 level)
• Knowledgeable in the IT field – especially on Windows 10; Microsoft applications including Office and Outlook/Exchange
• Familiar with Service Level Agreement (SLA) & Key Performance Indicator (KPI)

What is a plus:

• Knowledge of Citrix technologies and Active Directory (AD)
• Knowledge of desktop & laptop HW, SW deployment technologies, McAfee antivirus, remote access software, network administration, TCP/IP, various types of printers, VPN technologies
• Previous experience in a similar role or industry

What do we offer?

• Home Office including hardware and daily compensation
• Career opportunities in IT area
• Extensive trainings (technical and soft skills)
• Employee focus groups & surveys about company topics
• 7,5-hour workday and 5 weeks of vacation
• Company reserved parking (car, motorbike, bike, and lockers)
• Leisure timecard (sport, education, wellness, health, culture)
• Daily meal contribution
• Mobile phone with company tariff
• Language courses (GER, EN, CZE)
• Relax area and terrace

What’s going to happen next?
Firstly, apply for this job position and our recruiter will reach out to you within a week. If there is an interest of both sides, we arrange either online or face2face meeting in the GITC Brno office with the Country Team Lead and Centralized Service Desk Manager. Based on the mutual satisfaction, we would welcome you on board.