IT L2 Support Specialist, Rohlik Group, Praha hl.m., Prague – Karlín
IT is an international team which has to work and support every branch in the Rohlík family with equal service level. We operate from Prague, but it is only a physical location, in abstract view we are in every country with the same power.
What will be your key responsibilities:
The L2 support Specialist helps to make IT support faster, smoother and less time consuming for developers (L3 support). In the other words it is about helping both sides: L3 support and the rest of the company in case of support issues. The main goal is to communicate with the reporter (via slack or via phone) and ensure that issue will be solved (or educate the reporter that it was not an issue but misunderstanding of the feature of the system).
- Be a step between developers (as a 3rd level support) and the rest of the company (as the reporters)
- Maintaining tickets at helpdesk system
- Receiving, communicating and administering the IT support process
- Doing second level support (L2 support) which means availability on phone in case of support
What experience should you have:
- Capability of good communication with the team members and superior
- Capability of proactive search of potential solutions
- Capability and willingness to personal growth of expertise (be curious “how the systems work”)
- Capability of teamwork
- Capability of “resolver
- Precondition for capability of using JIRA
- Precondition for self-organisation
- Precondition for responsible work with competencies and tasks
- Precondition for a respect to assigned priorities
What do you get in return:
- Your work will have a direct impact on the company's results
- We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world
- You will not be bound by corporate processes
- Your work has to be innovative and meaningful, we do not want to follow trends, but set them
- Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and legendary corporate events
Rohlik Group
Prague – Karlín
By agreement
