Technical Service Engineer - English, Information Technology - Netherlands, Amsterdam

Our client is a well-known medical device company operating in the design, manufacture, worldwide sales, and marketing of innovative noninvasive monitoring solutions. The key to its success is a modern competitive product and motivated workforce that offer innovative solutions to enhance patient outcomes and minimize the cost of care. At the moment they are looking for a Technical Service Engineer (m/f/d) who would be responsible among other things for providing technical support and services, managing customer relationships and service quality, transitioning and onboarding new customers and solutions, and leading technical investigations.

What will be your key responsibilities:

Responsible for 2nd & 3rd level technical support of the Company's network based central monitoring and paging systems using LAN/WAN, WLAN and VLAN topologies in various hospital environments
Provide field and remote support for our clients´ products, solutions and technology
Receive and respond to telephone calls and emails from end users
Promptly report customer complaints per the requirements defined in our clients´ Quality System Supports/troubleshoots system problems
Initiate repair/replacement of failed and/or defective products
Performs repairs on customer returned products
Perform periodic Functional Verification, upgrades and unscheduled service calls as needed
Provide technical support to Sales Representative during pre-sales activities
Assist customers in proper use of the products, solutions and technology
Identify potential Customer training issues and propose solutions
Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
Implement service sales strategies
Monitor technical support process and procedures. Initiate changes to optimize the process;
Be able to work with and be knowledgeable of biohazard products and procedures
Manage and triage escalations for key customers to ensure proper and timely resolution
Advocate for customers by identifying improvement opportunities in services and products quality and performance

What experience should you have:

Work experience or education in a similar field
Excellent verbal and written communication skills in English (C1), fluency in any other language is a plus
Bachelor’s Degree in mechanical engineering or biomedical area or similar qualification
Field Experience in implementing and troubleshooting medical equipment in the hospital environment would be beneficial
Ability to communicate with all areas of the healthcare industry
Intermediate skills in routing and switching technology and concepts and network systems troubleshooting skills
Intermediate skills in Microsoft Windows, VMware, and Linux operating systems
Self-starter and "hands-on" individual who enjoys a challenge and is dedicated to getting the job done with minimal support and direction
Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done
Flexibility in reacting to new situations and adaptability to working in a new environment
Ability to work on a rotating after-hours on-call schedule
Ability to work effectively with cross-functional teams
Being able to work with and be knowledgeable of biohazard products and procedures
Must be able to lift at least 20kg

What do you get in return:

Working in a great, innovative and international company that acts all around the globe
8% holiday allowance
Vacation days holidays
Competitive salary plus company bonus
Transportation allowance

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