Order Fulfilment Supervisor, Goodcall, Prague

Order Management & Complaints Handling/ Sales Support (70% of the position)

• Process sales orders in an accurate & timely manner

• Solve price discrepancies

• Manage deliveries with 3PL ́s on highest customer’s satisfaction

• Process Transport claims – register, check and evaluate liability, maintain feedback with customer, follow up on potential penalties

• Process approved Free of charge orders

• Secure preparation of revenue samples in the team

• Be engaged in regular dialogs with sales department, demand planners, distribution centers, credit controllers, Saleforce.com department and organize review meetings

Leading the Team & Process (30% of the position)

• Supervise the order fulfilment process of the customers on European level

• Leading a team of Specialists - coaching of individuals, train new-comers, performance

reviews, managing resources within the team and ensuring back-up structure is in place

• Take the lead in implementation of process improvements inside the team

• 5 years’ experience in customer relationship and/or supply chain

• Previous leadership experience required

• Fluent in English, other European language is advantage

• SAP knowledge welcome, good Excel skills & analytical capability

• Proactive behaviour in order to resolve problems & queries with analytical and efficiency focus

• Excellent communication skills, clear and direct, positive mental attitude, out of box thinking

• Opportunity to be at the forefront of a new team, playing a pivotal role in its establishment and success

• Interesting position offering responsibility for demanding international customer

• Opportunity to lead projects and have impact on company business

• Attractive work location in Prague 7 - Holešovice