Customer Support Specialist - INTERNSHIP FOR STUDENTS, TietoEVRY, Czech Republic
We are looking for a junior/trainee to join Internal Tietoevry ICT Operations team to extend our support capabilities.
What will be your key responsibilities:
We are looking for a new colleague to Customer Support Specialist role in our internal ICT operations team, who will:
- monitor incoming customer requirements
- perform customer requirements quality check and follow up
- support end users by
- direct communication with end users to understand their issues and requirements
- fixing issues and fulfilling end user’s requirements (based on provided instructions in timely manner)
- administer IT systems
- keeping evidence of customer cases and applied solutions in ticketing systems
- help to improve existing instructions and documentation
- working further with customer issues database by analyzing them and creating overview reports
- help with applications development by testing application features according to existing testing scenarios
What experience should you have:
- passionate for learning and personal development
- communicative team player, but also able to work independently
- responsible and reliable
- not afraid of IT (user IT knowledge is enough – you will learn )
- fluent written and spoken English
What do you get in return:
- Czech tutor introducing you into your new role
- induction trainings and specialized courses
- gaining experience in areas of
end user communication and support
- remote cooperation with distributed international teams
IT service management
data analysis, etc.
to get you into understanding corporate business processes
- help with learning and experiencing most frequent IT tools like Microsoft Technology Stack (Office 365, Teams, SharePoint, etc.), ServiceNow, Qlik Sense, ERP, etc.
- home office as well as cozy equipped Ostrava TietoEVRY Towers office
- flexible working hours up to 20 hours per week
- career growth with possible future employment
Global IT Center
Czech Republic
By agreement
